As a Contact Representative, you will provide over-the-phone technical assistance to individuals and businesses. You will apply the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities. You will provide authoritative tax law assistance and take action to resolve taxpayer’s tax issues, including releasing tax refunds, analyzing the taxpayer’s ability to pay, initiating liens, and negotiating payment plans.
For a full description and to apply go to www.usajobs.gov/job/781983000